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#3515922 Nov 23, 2010 at 12:53 PM
20 Posts
Well, its official: Promitheus was compromised (and not in a good way). SE Support is doing a "Game Data Recovery" which takes 3 week. My account will be suspended until the investigation and data recovery is completed :(

I suggest to everyone that you ensure you are using a STRONG password. I'm a computer nerd; my password was not a dictionary word and contained both numners and letters. I should have enabled the Security Token which came with the game, but I did not. If you have one, I suggest you enable it. If you do not, I suggest that you use a password that you have not used anywhere else.

Just trying to prevent anyone from going through the same frustrations as me. See you all in a few weeks!

SE Accounts and Password Policy (Just a friendly reminder of what should be obvious)
* Do not use passwords consisting of repeating characters, your telephone number, your birthday, or anything else that might be guessed.
* Change your password regularly.
* Do not use the same password that you use for other online services. (Any single service being compromised could lead to others being compromised as well)
* Do not use any programs that might load malware onto your computer.
* Do not open any suspicious emails or files and avoid accessing any suspicious web sites.

Using a security token with your Square Enix account will dramatically increase your defense against unauthorized access and we highly recommend their use for any customers not already using them.

To learn more about security tokens, please visit the following page:
http://www.square-enix.com/na/account/otp/

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#3516275 Nov 23, 2010 at 01:45 PM
11 Posts
Damn dude, that really sucks. I can't really fathom what someone would want with your account, but maybe fishing for your credit card info? Anyways, I hope it works out.

Forbin
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#3516762 Nov 23, 2010 at 02:55 PM
20 Posts
They cleaned out all of my Gil :\ and everything in my inventory. I'm sure it was RMTs. If they wanted Credit card info, they wouldn't care about all my crafting supplies.
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#3517493 Nov 23, 2010 at 04:34 PM · Edited over 6 years ago
6 Posts
I am sorry to hear this unsettling news.I hope they can reinstate your account with all you had prior to the break in security. If there is anything I can do for you in game when you get back in, Yell to the LS... I am more than certain you will have people lining up to help you get things back on track!

I hope you will stay in vent when you can, to keep us up on the current state of this untimely endeavor you are on.

P.S. I am going to reinvent a new password once I get this posted.

I hope all turns out well. I do not know how SE customer support works or if it is even reliable.... Good Luck !!*:|

Miss Adventure
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#3518429 Nov 23, 2010 at 07:13 PM
20 Posts
Thanks Miss! I miss you guys already :B
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